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Ventra U-Pass Frequently Asked Questions

What is the Ventra U-Pass?

The Ventra U-Pass provides low cost 为芝加哥大都会地区的学生提供交通服务，在学期期间提供无限次乘坐CTA巴士和火车的机会. It’s your connection to shopping, sports events, social activities, art and entertainment centers, and all the Chicago hot spots. For more information, go to www.transitchicago.com. 

Who receives the Ventra U-Pass?

所有传统的本科全日制学生(12学时或以上)都有资格选择使用Ventra U-Pass. Part-time undergraduate students and all graduate, adult completion, seminary students are not eligible for the Ventra U-Pass.

When is the Ventra U-Pass active?

Ventra U-Pass从每个学期的第一天开始活跃，并且在学期的最后一天提供无限次乘坐CTA. The U-Pass is not active between terms.

How do I get my picture and pick up my U-Pass?

Returning Students:
North Park University uses your current student ID picture. 一旦学生选择接受发送给他们的电子邮件，他们的U-Pass卡就会从Ventra订购.

Pick-up
一旦您的U-Pass到达北公园并准备领取，您将收到电子邮件.

What will I need to pick up a Ventra U-Pass?

您必须有带照片的身份证件和您的北公园学生证号码来领取您的Ventra U-Pass.

I had a Ventra U-Pass last term, will I get a pre-printed pass?

不，你现有的Ventra卡将在你选择使用U-Pass的每个学期重新激活. Between semesters, 你可以往你的账户里充值，以使用与普通公交卡相同的Ventra卡.

如果您的卡丢失、被盗或损坏，您将被收取50美元的补发费.

What is the charge for the Ventra U-Pass?

The U-Pass fee is $150 for each of the fall and spring semesters. U-Pass的费用是没有比例的，所以我们建议你在学期的早些时候拿起它. This fee is also non-refundable.

How do I pay for the Ventra U-Pass?

Once you opt-in to the U-Pass program, 如果你是全日制学生，那么150美元的U-Pass费用将被记入你的学生账户, traditional undergraduate student. You will be charged whether you pick up the Ventra U-Pass or not.

My Ventra U-Pass was damaged, lost or stolen, what do I do?

Bring your student ID and $50 to the Campus Safety/Information Center, and we will order you a new card. 一张卡大约需要7个工作日到达，然后可以领取. 每学年只提供一次准证.

My U-Pass stopped working, what do I do?

  • Please review the requirements above, 因为你必须是全职学生才有资格加入U-Pass计划.
  • 如果你已经降到全日制以下，并且没有至少修12个学分, your U-Pass will not be activated.
  • You can go to the Ventra website 查看您卡上的余额，以确定U-Pass是否已充值. 如果您的帐户加载了U-Pass，您将看到U-Pass列表. 
  • If you think your card is defective, 你必须把你的卡带到文特拉去测试卡的功能. They are located at 165 N. Jefferson.
  • 产生负余额也会导致该卡失效. 重要的是，在学期之间你要在信用卡上充值，以防止出现负余额.

Can I lend my Ventra U-Pass to someone else or sell it?

不，CTA Ventra U-Pass是用你的照片和一个特殊的CTA ID号码个性化的. 文特拉u型通行证不可转让，如被滥用，将被香港运输管理局没收. CTA保留检查您的Ventra U-Pass或要求您提供其他形式的身份证明的权利. 大学还保留对违反学生手册中详细说明的社区标准的学生提出指控的权利.

Does my Ventra U-Pass work on Metra or Pace?

Unfortunately, no. Ventra U-Pass只适用于CTA运营的火车和公共汽车. Metra和Pace目前不向大学生提供折扣. 学生只能在佩斯公交车上使用Ventra卡作为标准交通卡. Pace is not part of the U-Pass discount. Students pay the full fare on all Pace bus routes. Ventra允许您预先加载资金，以便在学期之间和Pace总线上使用.

How did I get a negative account balance?

在您不符合资格或U-Pass未激活期间使用您的U-Pass可能会导致负余额. 重复刷卡或使用信用卡为客人提供乘车服务也可能导致负余额. Please contact the CTA for any issues related to negative balances.

You can check your balance online at ventrachicago.com. 登录后，输入您的卡的序列号和有效日期, you can check that your card has a balance of $0.00 or greater. 如果卡上的余额为负，则增加资金使余额为0美元.00 or greater. 如果您认为余额不正确，请通过卡背面的号码与CTA联系. 遗憾的是，北园大学不能提供任何与负余额相关的帮助. 

我应该在学期结束时扔掉我的通行证，还是如果我休学一学期?

在U-Pass过期之前，你不应该丢弃它. Cards are valid for 5 years. Students who discard, including students who leave the university for a period of time, will be assessed the $50 lost card fee.

Where can I get directions or more information on CTA?

  • By Phone: RTA Travel Center, 312.836.7000 from any area code (TTY: 312.836.4949).
    • Operators are available daily from 4:45 am to 1:00 am. 他们也可以寄给你CTA系统地图、市区观光指南或时刻表. CTA地图和市区观光指南也在CTA火车站提供.
  • Online: www.transitchicago.com
  • App: www.ventrachicago.com/app